Frequently Asked Questions
When will my order arrive?
If your order a physical product: you’ll receive a notification with tracking info as soon as your order ships.
If you order a digital product: you'll receive a notification with the file(s) as soon as its ready.
You can check our shipping policy here! We’re working hard to get all orders out as quickly as possible!
Can I have my item by a specific date?
Unfortunately, I can’t guarantee delivery by a specific date, as all items are made to order. Our processing time are here, and we always try to ship faster when possible!
Can I expedite my order for faster shipping?
At the moment, we only offer a standard shipping option. If it becomes available in the future, you can check our shipping options here.
Can I change my shipping address?
Unfortunately, once an order is in production, we cannot update the shipping address at this time. I’m so sorry for any inconvenience this may cause.
The next step you can take is to contact your local post office or visit their website to see if a package intercept is possible. Take your tracking number located on your receipt you were emailed after purchase and contact the USPS immediately. Please keep in mind that we are not affiliated with the USPS in any way and can find out no more information for you than what is shown on your tracking information.
My package was damaged in transit. What do I do?
If your product has arrived faulty, damaged, or otherwise unusable, please send photos and describe the problem via email to us at hello@partyandlove.com
We will be happy to figure out a solution to the problem.
What kind of paper do I need to print my files?
All of our designs are created with options for anyone to print at home, on standard 8 1/2" x 11" printer paper. If there is other printing options available, or if other paper is recommended, it will be specified. Sturdier paper like card stock is recommended.
Where do i print my files?
There are multiple ways you can print your files.
You can print from home or by using a copy center or professional printer.
Local printers like Staples, Walgreens, Fedex, Walmart, etc. as well as many other online printers offer awesome printing services.
Can i share my file with a friend?
We appreciate you loving the product enough to want to share.
Unfortunately, redistribution, resale, or sharing of our designs; either in original or modified form; is strictly prohibited.